Pc888 Privacy Policy – Our Commitment to Protecting Your Information

Pc888 (pc888.onl) takes the privacy of its users seriously. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information. By using our website or mobile app, you are considered to have accepted this Policy.

This policy is written in plain English with our Bangladeshi users in mind. We believe every user has the right to know how their information is handled, so instead of dense legal language, we've kept things clear and straightforward.

This policy applies to all pc888 services, platforms, mobile applications, and communication channels. Third-party websites and services are governed by their own privacy policies, for which pc888 is not responsible.

Pc888 only collects information that is necessary to provide our services. We never ask for excessive or irrelevant data. The types of information we collect, by category, are listed below:

Pc888 collects information through several methods. We are transparent about each of them:

• Directly from you: Information you provide during registration, KYC verification, payment processing, or when contacting support.
• Automatically: When you use our website or app, your device information, IP address, browsing patterns, and similar data are collected automatically.
• Cookies & Tracking Technologies: We use cookies and similar technologies to improve the user experience. Details are covered in the cookies section below.
• From Third Parties: Limited information may be received from payment providers (such as bKash, Nagad) and fraud prevention services.

We follow a data minimization principle for all information we collect — meaning we never collect more than what is strictly necessary.

All collected information is used solely for specific and legitimate purposes. We never use your data beyond what has been authorized. The key uses are outlined below:

• Account Management: To manage registration, login, password resets, and overall account security.
• Payment Processing: To process deposits, handle withdrawals, and maintain transaction records.
• KYC & Identity Verification: To meet legal obligations and prevent fraud.
• Support Services: To resolve your complaints or queries and improve the quality of our support.
• Service Improvement: To analyze user experience and improve service quality.
• Responsible Gaming: To identify the risk of excessive gaming and provide timely support.
• Marketing & Promotions: You will only be informed about relevant offers and bonuses if you have given your consent.
• Legal Compliance: To comply with applicable laws, regulations, and directives from regulatory authorities.

Pc888 does not generally share your personal information with third parties. However, limited sharing may be necessary in certain circumstances:

• Payment Providers: Necessary information is shared with mobile banking providers such as bKash, Nagad, and Rocket to process transactions.
• Game Providers: Limited information may be shared with international game providers for the operation of Live Casino and other games.
• Fraud Prevention: Information may be shared with authorized fraud detection services.
• Legal Obligations: We may be required to share information in response to a court order, government directive, or regulatory authority request.
• Business Changes: In the event of a company merger or acquisition, information may be transferred to the new entity, but the protections under this policy will continue to apply.

Any third parties we share information with are bound by agreement to use that information only for the specified purpose and to maintain appropriate security standards.

Cookies are small text files stored on your device. pc888 uses cookies to enhance your experience and ensure the platform functions properly.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

Pc888 uses the latest technology and processes to keep your information secure. The key elements of our security framework are:

• 256-bit SSL Encryption: All data transmissions are fully encrypted. Bank-grade security technology is in place.
• Firewall Protection: Advanced firewalls and intrusion detection systems keep our servers protected.
• Regular Security Audits: Third-party security experts conduct regular audits of our systems.
• Access Control: Only authorized personnel have access to specific data.
• Data Backup: Regular backups are taken to ensure no data is lost due to technical issues.
• Two-Factor Authentication (2FA): We recommend keeping 2FA enabled to add an extra layer of security to your account.
• Staff Training: All our staff receive regular training on data protection.

We do not retain your information longer than necessary. Retention periods for different types of data are listed below:

• Account Information: For up to 5 years while the account is active and after closure, as required by law.
• Financial Transaction Records: Retained for a minimum of 5 years as required by law.
• KYC Documents: Retained for the legally required period even after account closure.
• Support Contact: 2 years from the date of last contact.
• Cookies & Browsing Data: 30 days to 2 years, depending on the cookie type.

Once the retention period ends, information is securely deleted or anonymized so that you can no longer be identified in any way.

As a pc888 user, you have important rights over your own information. We fully support these rights:

• Right to Access
  You may request to know what information we hold about you. We generally respond within 30 days.
• Right to Rectification
  You may request corrections to any information that is inaccurate or incomplete.
• Right to Deletion
  You may request deletion of your information in certain situations, though some data may need to be retained due to legal obligations.
• Right to Restrict Processing
  In certain circumstances, you may request that the processing of your information be restricted.
• Right to Data Portability
  You may request your information in a structured, machine-readable format.
• Right to Object
  You may object to the use of your information for marketing or other specific purposes.

To exercise any of these rights, please contact our support team. After verifying your identity, we will respond to your request as promptly as possible.

Pc888 strictly prohibits anyone under 18 from using the platform. We do not collect or store personal information from minors.

• Date of birth is verified at the time of registration.
• A government-issued ID is required during the KYC process to confirm your age.
• Any account suspected of belonging to a minor is investigated immediately and closed if necessary.
• If any minor's information is collected inadvertently, it will be deleted upon request from a parent or guardian.

Pc888 reserves the right to update this Privacy Policy as needed. Any changes will be published on this page with a revised effective date.

• For significant changes, you will be notified via your registered email or through an in-app notification.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• You have the option to close your account if you do not agree to the updated policy.
• The last updated date at the top of the page will indicate when changes were made.

We always believe in transparency. We will make every effort to inform you of any changes in advance.

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. We offer support in Bengali and generally respond within 24 hours.

• Email: [email protected]
• Live Chat: 24/7 live chat is available on the website and app
• Support Hours: 7 days a week, 24 hours a day

For answers to more common questions, visit our FAQ Page View or Terms and Conditions Read.